Shipping policy

*Last updated: 7/15/26

All 2026 Jerry Day merchandise is sold as a **pre-order**. Items are not held in stock and are produced ahead of the event, so nothing ships or becomes available for pickup until the dates below — regardless of when your order is placed during the pre-sale window.

- Available: Saturday, August 1st, 2026

- Where: The merchandise tent at Jerry Garcia Amphitheater, McLaren Park, San Francisco, CA

- Hours: [11am - 4pm]

- Bring your order confirmation (printed or on your phone) and a photo ID to pick up.

- Orders not claimed at Will Call by 4pm will be held for additional shipping charge payment prior to shipping to the address on file (or provided) / held .

- Ship date: All shipping orders go out starting **Monday, August 3rd, 2026** — the first business day after the event. Orders are not shipped early, and choosing to ship does not get you your item sooner than choosing pickup.

- Carrier: USPS

- Delivery estimate: 5-10  business days from the ship date, depending on your location.

- Rates: Calculated at checkout based on weight and destination

- Where we ship: Currently the United States only.

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours after shipment for tracking to update.

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or returned due to an incorrect or incomplete address provided by the customer. If you need to correct an address, contact us at TJB@jerrydaymerchandise.com as soon as possible — we can't guarantee changes once an order has shipped.

We're not responsible for packages lost, stolen, or damaged after they've been marked delivered by the carrier. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office/carrier facility first, then contact us at TJB@jerrydaymerchandise.com within 2 days of the delivery date and we'll do our best to help.

If your item arrives damaged in transit, contact us within 2 days of delivery with photos of the item and packaging so we can make it right.

This is a small-batch, event-driven production run. While we do our best to hit the dates above, occasional delays from our printers or shipping carriers are possible. We'll post updates on JerryDay.org if anything changes.

Reach out anytime at TJB@jerrydaymerchandise.com

 — a portion of every sale supports Friends of JGA, the 501(c)(3) nonprofit behind Jerry Day, and we appreciate your patience as a small volunteer-driven operation.