Cancellation policy

*Last updated: 7/15/26

Items in our store are sold as **pre-orders**. This policy explains how pre-orders work and how you can change or cancel one.

All 2026 Jerry Day merchandise is produced in advance of the event and is not yet in stock when you order — you're reserving an item from that production run. Your payment is charged in full at checkout.

Because these are limited, custom-produced batches made specifically for this event, we can only accept cancellations or changes to NON DATED items like the generic Jerry Day collection before your order goes into production — July 23rd, 2026.** After that date, orders are locked in and can't be canceled or modified, but you're welcome to request a refund once your order has been fulfilled. See our Returns Policy for details.

Orders are fulfilled two ways:

- **Local pickup:** Available at the merchandise tent at Jerry Garcia Amphitheater, McLaren Park, San Francisco, on **Saturday, August 1st, 2026**, during event hours. Bring your order confirmation and a photo ID.

- **Shipping:** Orders not picked up in person begin shipping **Monday, August 3rd, 2026** — the first business day after the event. See our Shipping Policy for delivery estimates.

If your order hasn't arrived or wasn't claimed at pickup within a reasonable time after the event, contact us at TJB@jerrydaymerchandise.com and we'll sort it out.

A portion of every purchase supports Jerry Day / Friends of JGA, the 501(c)(3) nonprofit behind Jerry Day — thank you for your patience with a small, volunteer-driven operation.